Help Center - TV - Video on Demand

What are you looking for?

Help Center / TV / Video on Demand

Video on Demand

How do I access Video on Demand? How do I access Video on Demand?

With any of our set-top box Fioptics+ TV packages, we offer access to our Video on Demand (VOD) service. To access VOD, tune your set-top box to Channel 1 or press the ON DEMAND button near the center of your remote. The first time you use this service after powering on, it may take up to 3 minutes to load. After its initial loading, the service should only take 15-25 seconds to load each time you access it.

Read More
How do I block Pay-Per-View purchases? How do I block Pay-Per-View purchases?

To block the ability to purchase Pay-Per-View events and Video on Demand purchases, please call 513.565.9890 or chat with us online.
How do I control playback of Video on Demand? How do I control playback of Video on Demand?

If you have purchased a program, you can fast forward, rewind and pause your Video on Demand content with your remote control. Use the standard playback controls on the tops setion of the remote - PAUSE, FAST-FORWARD, or REWIND - at any time. If you select a free program, these features may not be available. The content provider does determine the availability of this feature.

Read More
How do I order a Pay Per View program? How do I order a Pay Per View program?

From the Guide, navigate to the Pay Per View channels (channels 730-741).

Highlight a program you want to view and press the OK button. To purchase the content, select Buy PPV, then press OK.

You can cancel a PPV purchase prior to the start of the program by selecting My Account from the Main Menu, then selecting PPV Events and choosing the purchase you want to cancel – select Cancel PPV Purchase.
What do I do if I cannot access Video on Demand? What do I do if I cannot access Video on Demand?

You will need to reboot your Set Top Box by unplugging the power cord for ten seconds and then power your device back on. Once your device is fully power on and you can watch TV try to access Video On Demand. If you still cannot view content please call 513-565-9890.