Equipment

• How do I set up/move an altafiber TV Atom DVR or Orbit HD set top box? How do I set up/move an altafiber TV Atom DVR or Orbit HD set top box?
  Yes, just follow the Wireless Set-Up (WAP) when moving your Set Top Box below. Be sure that you place your Set Top Box in a location with the strongest Wi-Fi connection as possible to the Gateway/modem which is indicated on the front LED screen of your Set Top Box. 

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• How do I turn off or adjust the standby timer? How do I turn off or adjust the standby timer?

  Your standby timer defaults to automatically power off your set-top box after 4 hours of inactivity. You can adjust your standby timer setting to never power off or power off after 2, 4, or 8 hours. To adjust the standby timer,  you will need to follow the steps below:

  1. Access the main menu by pressing the Menu button on your remote control.
  2. Navigate to the Settings menu by press the left/right arrows on your remote control. Press OK.
  3. Enter your settings password. If you have not changed your password, the default password is 1111.
  4. Navigate to Preferences and press OK.
  5. Navigate up to the “Standby Timeout” field, press OK.
  6. Use arrows left/right to find the timeframe for which you want your set top box to automatically power down when not in use. Press OK. 
  7. Navigate down to the Apply button. Press OK. Your changes have now been updated for that box.
• How do I use my altafiber TV remote? How do I use my altafiber TV remote?

  The remote can control all of the functions of your set-top box. If properly programmed, it will also control basic functionality of your television, as well as a DVD player and other devices. When your service is installed, our technicians will configure the remote for your set-top box and the connected television.

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• What equipment do I receive? What equipment do I receive?
  Your technician will bring and install your set-top boxes, one remote control for each box, a gateway, and in some cases an ONT.
• Why does my TV turn off automatically? Why does my TV turn off automatically?

  Your set top box has a standby timer that defaults to automatically power off your set-top box after 4 hours of inactivity. You can adjust your standby timer setting to never power off or power off after 2, 4, or 8 hours. Follow the steps below to adjust the standby timer on your set top box:

  1. Access the main menu by pressing the Menu button on your remote control.
  2. Navigate to the Settings menu and press the left/right arrows on your remote control. Press OK.
  3. Enter your settings password. If you have not changed your password, the default password is 1111.
  4. Navigate to Preferences and press OK.
  5. Navigate up to the “Standby Timeout” field, press OK.
  6. Use arrows left/right to find the timeframe for which you want your set top box to automatically power down when not in use. Press OK.
  7. Navigate down to the Apply button. Press OK. Your changes have now been updated for that box.