Welcome to Carrier Services
Carrier Services
Cincinnati Bell Telephone Company LLC is now doing business as altafiber. Click on each of the section headers below to show/hide content.
- 24-013 Loveland Copper Partial Retirement
- 24-012 Sayler Park Partial Copper Retirement
- 14-002 Bethel, Ohio - Copper Replacement
- 14-003 Fairfield, Ohio - Switch Decommissioning
- 14-004 Fairfield, Ohio - Copper Replacement
- 14-005 North Greenhills, Ohio - Pippin Road Copper Replacement
- 14-006 Loveland, Ohio - Branch Hill Road-Guinea Pike Copper Replacement
- 15-001 West Chester, Ohio - Woodbridge Copper Replacement
- 16-001 Fairfield, Ohio - Switch Decommissioning and Building Removal Update
- 16-002 Fairfield, Ohio - Copper Replacement Update
- 17-001 209 West Seventh Street Unit 2 Decomissioning
- 19-001 Public Notice of Copper Retirement Under Rule 51.333 - Loveland Ohio
- 19-002 Seven Mile Ohio Copper Retirement
- 20-001 Hamilton Ohio Gilmore Rd Copper Retirement
- 21-001 Seven Mile OH Copper Retirement
- 21-002 Burlington KY - Copper Retirement
- 21-003 Reily OH Copper Retirement
- 21-004 Rialto Ohio Copper Retirement
- 23-001 Ft Wright KY ORM Retirement
- 23-002 Ft Wright KY Copper Retirement
- 23-003 Metaswitch 1 Retirement
- 23-004 Newtonsville OH Switch Retirement
- 23-005 Newtonsville OH Copper Retirement
- 23-006 Shandon OH Switch Retirement
- 23-007 Shandon OH Copper Retirement
- 23-008 7 Mile OH Switch Retirement
- 23-009 7 Mile OH Copper Retirement
- 23-010 Batavia OH Copper Retirement
- 23-011 Union Township OH Copper Retirement
- 24-001 Mt. Adams OH Copper Retirement
- 24-002 Redbank Road OH Partial Copper Retirement
- 24-003 Morningview Road OH Partial Copper Retirement
- 24-004 Ebenezer and Hutchinson Roundabout OH Copper Retirement
- 24-005 SR125 Road OH Copper Retirement
- 24-006 CD 5595WH Road OH Copper Retirement
- 24-007 CH Race Road OH Copper Retirement
- 24-008 West Chester Ambleside OH Copper Retirement
- 24-009 West Chester Ambleside OH ORM Retirement
- 24-010 Reily OH Copper Retirement
- 24-011 Reily OH Switch Retirement
- 24-014 Alexandria KY Copper Retirement
- 24-015 Alexandria KY SAC Boxes Copper Retirement
- 24-017 Burlington KY Copper Retirement
- 24-018 Glencoe KY Copper Retirement
- 24-019 Harrison OH Copper Retirement
- 24-020 Hamilton OH DRM Copper Retirement
- 24-021 Groesbeck OH Copper Retirement
- 24-022 Glendale OH Copper Retirement
- 24-023 Bristow Rd Florence KY Copper Retirement
- 24-024 Madisonville OH Partial Copper Retirement
- 24-025 Warsaw Copper Retirement
- 24-026 Falmouth Copper Retirement
- 24-026 Mt. Washington OH Partial Copper Retirement
- 24-028 West Chester OH Partial Copper Retirement
- 24-029 Alexandria KY Partial Copper Retirement
- 24-030 Union KY Partial Copper Retirement
- 24-031 Crescentville OH Copper Retirement
- 24-032 Independence KY Partial Copper Retirement
- 24-033 Butler KY Partial Copper Retirement
If interested in establishing a new interconnection agreement service with altafiber, please contact Hollie Burke at hollie.burke@altafiber.com.
To submit a Secure ID request to xALI Web or xALI DBMS, please complete the User ID request form and email it (along with any supporting documents) to Donna Tepe at donna.tepe@altafiber.com.
Please select and complete the proper ordering workbook for the requested service. Email the completed workbook to Carrier Services at CarrierServices@altafiber.com.
If you have any questions or concerns, please reach out to your Carrier Sales Account management support team.
Please note that some of our services require the use of SPEC codes to support order processes. If ordering a service that requires the use of a SPEC code, please be sure to include it on the request form.
- Spec Code List
- HICAP Services (DS1, DS3) Request Workbook
- DWDM or Dedicated Optical Ethernet (DOE) Request Workbook
- CBES or CBES Silver Point to Point Request Workbook
- CBES or CBES Silver NNI Request Workbook
- CBES or CBES Silver Standalone UNI Request Workbook
- CBES or CBES Silver Standalone EVC Request Workbook
- CBES or CBES Silver UNI and EVC combination Request Workbook
- ENNI Request Workbook
- Switched Services Request Workbook
Select and complete the proper order form for the requested service. Once complete, email the form (along with any supporting documents) to the email address listed on the order form. Please note that DSR forms will be sent to a different email address than the LSR forms.
To submit a Carrier Services Pathways request, please complete and email the forms below (along with any supporting documents) to Pathways at pathways@altafiber.com.
To submit a Carrier Services Collocation request, please select the proper form below. Once the form has been completed, please send the application (along with any supporting documents) to Collocation Manager at colocation.application.manager@altafiber.com.
The application and make ready fees can be paid electronically or via mail. Mailed payments should be sent to:
altafiber
ATTN: Collocation Application Manager / Hollie Burke
Mail Stop: 103-920
221 E. 4th St.
Cincinnati, OH 45202
All requests will be held until the application fee has been received.
To submit a Carrier Services billing dispute, please email Carrier Disputes at CarrierDisputes@altafiber.com.
Current tariff filings are available at https://www.altafiber.com/about-us/regulatory
- General Terms and Conditions
- CBES Ethernet Service Guide
- CBES Silver Service Guide
- Dedicated Optical Ethernet Service Guide
- Digital Data Service Guide
- FUSE DIA Service Guide
- High Capacity Service Guide
- Metallic Service Guide
- OC-3 Service Guide
- OC-12 Service Guide
- OC-48 Service Guide
- OC-192 Service Guide
- Point-to-Point Ethernet Service Guide
- Program Audio Service Guide
- Video Service Guide
- Voice Grade Service Guide
- Wavelength Service Guide
If you need assistance with our CARE products, please send your inquiry to CarrierServices@altafiber.com.