My altafiber Account Help

• How do I change my profile information for My altafiber Account? How do I change my profile information for My altafiber Account?
  To manage your login email address, password or contact information, simply go to Account > My Profile > Login & Security to make any changes. 
• How do I create a My altafiber Account? How do I create a My altafiber Account?
  Before you create your My altafiber Account, you will need the following items:

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• How do I log into My altafiber Account? How do I log into My altafiber Account?

  To log into My altafiber Account: 

  1. Click the My altafiber Account icon located at the top of any page on our website. 

  2. Enter your Email Address and Password in the fields and click the "Continue" button. 

  NOTE: Click the "Remember me" checkbox if you want the login page to automatically remember your email address each time you visit your My altafiber Account. 

• How do I view and/or change the services and features I have on my account? How do I view and/or change the services and features I have on my account?

  With a My altafiber Account, you can do more than just view and pay your bill online. You can also view the services that are currently being billed to your account, add features, configure your services, and more! To view the services for your account: 

  1. Log into My altafiber Account. 

  2. Click on the service you wish to manage. 

  3. In each section, you will find a list of services you currently have subscribed to as well as options for managing them. 

• What is an Associated Account and how do I manage it? What is an Associated Account and how do I manage it?

  Associated Accounts are those accounts you can access from your My altafiber Account login. All users start with one association, which is the account you registered when your User ID was first created. Then, if you wish to access more than one account from the same login, you can associate them. 

  To manage associated accounts, simply go to Account > My Profile > Manage Associated Accounts. From this screen, you may add, remove, set default or nickname accounts so that they are all easily accessible from your single My altafiber Account login. When you associate more than one account in the list shown, you can easily switch to view each account from the 'Select Account' drop down on the main navigation bar. 

  NOTE: Associating accounts here does NOT combine the billing for those accounts.