Promotions & Pricing

• Does altafiber offer a 30 day money-back guarantee if I'm not satisfied? Does altafiber offer a 30 day money-back guarantee if I'm not satisfied?
  Yes, altafiber offers a 30 day money-back guarantee on monthly recurring charges and activation fees for new TV, Phone or Internet services. No refunds for long-distance, Video-on-Demand (VOD) or Pay Per View (PPV) charges, taxes, surcharges or fees. A customer must request refund on new service(s) within 30 days of qualifying installation. To contact altafiber, click here.
• How do I see when my promotions are expiring? How do I see when my promotions are expiring?
  When you view your bill (online in My altafiber Account or paper bill), you will see the Month & Year all your promotions expire. When viewing your bill, all promotion amounts and expiration dates are located below the product that has a promotion. See below for an example.
   
  
  
  Additionally, we notify you of this change the month before and during the month of your promotion expiration in the "Important Bill Messages" section of your bill.
• What happens when my promotions expire? What happens when my promotions expire?
  When your promotions expire you will typically be stair-stepped into another promotional offer. If you are on a stair-step promotion the receipt that was emailed to you when you ordered or modified your service will state what your promotional discount amount will go to after expiration.
  
  You can always call, chat or stop into a retail store to discuss your promotions and account.