Paying My Bill

• Are there different ways to pay my bill? How do I pay my bill? Are there different ways to pay my bill? How do I pay my bill?
  The easiest way to pay your bill is electronically using your My altafiber Account.

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• Do I still make my check out to Cincinnati Bell or altafiber? Do I still make my check out to Cincinnati Bell or altafiber?
  You can make your checks out to Cincinnati Bell or altafiber. On the back of your remittance slip, you will find additional details on how to pay your bill via check. The address you send your check to will not be changing. 
• How can I confirm my payment was made? How can I confirm my payment was made?
  You can log into your My altafiber Account and then go to Billing > Bill Summary > Payment History. You will see a list of payments made in the past 90 days. Payments will post immediately after you submit your payment if paid via My altafiber Account, over the phone or in a retail store. If you paid via your bank portal, it may take up to 24 hours to post.
• How can I pay my bill online? How can I pay my bill online?
  The easiest way to pay your bill is electronically using your My altafiber Account. It is easy to view and/or pay your bills online by signing up for a My altafiber Account. You can register for this free service by clicking on the "My altafiber Login" link located in the top right corner of every webpage. New users will need to enter the account number found on their bill as well as their name and email address. Users will then be prompted to set up a password in order to view and manage their account online.
  
  You can also download our My altafiber app to view and/or pay your bills on your phone or tablet.
• How can I view my payment history? How can I view my payment history?
  You can log into your My altafiber Account, the go to Billing > Bill Summary > Payment History
• How much is the late payment fee? How much is the late payment fee?
  Late payment fee amounts will be found in the "Total Due" section on page 1 of your bill and in the remittance slip. 
• What is the surcharge for paying my bill with a credit card? What is the surcharge for paying my bill with a credit card?

  Effective November 1, 2024, a 2.5% surcharge on the transaction amount applies to credit card payments made by eligible accounts online and via phone (including autopay recurring payments). To minimize any inconvenience, we would like to remind you that we continue to accept bill payments by electronic check or debit card without the additional surcharge. Autopay customers should update their payment method before October 15, 2024 to avoid the surcharge. If you have any questions or concerns regarding this change, please call us at 513-565-2210.

• When will my online bill payment be available? When will my online bill payment be available?
  Payments made via a bank portal may not be immediately reflected on your balance and can take up to 24 hours to post.  Payments will post immediately after you submit your payment if paid via My altafiber Account, over the phone with an agent, or in a retail store.  
  
  You can confirm or verify that your payment has been submitted by going to the Payment History section in your My altafiber Account located under Billing > Bill Summary > Payment History. Payment History will show all payments made within the past 90 days.