Change/Add/Remove Service

• Does altafiber offer Vacation Service? How does it work? Does altafiber offer Vacation Service? How does it work?
  Yes. Vacation Service is available for all services (Internet/TV/Phone). Rather than totally disconnecting service, customers can use Vacation Service and: 
  
  - Pay a reduced monthly rate
  - Keep all equipment
  - Resume normal service after vacation
  
  Note: Certain customers do not qualify for Vacation Service. For Vacation Service to be added, there is a one-time fee of $18.30, no matter how may products are going on Vacation Service. Taxes and fees still apply. Certain additional restrictions may apply. Call, chat or visit a retail store to place your account on Vacation Service. 
• How can I change or modify my service? How can I change or modify my service?
  To alter your existing account by adding, changing, or removing services, you can call or stop into a retail store. You can also self-serve in our cart by logging into your My altafiber Account and hitting the "Cart" button in the top right hand corner (Note: you will not be able to cancel or remove services in our cart). 
  
  Any alterations to an existing service (i.e. adding channels to an existing account, altering speeds on your internet connection) can usually be made immediately.
  
  For more substantial changes, such as adding Internet service or additional set-top boxes, a technician visit may be required and the Customer Service agent and follow-up receipt will advise you of the scheduled date of install.
• How do I cancel my service? How do I cancel my service?
  We don't want to see you go! If you want to cancel some or all of your services you can call or stop into a retail store. An agent will walk you through the disconnection process and let you know of any final payments, equipment return or special offers we have available before you leave. 
• How do I remove Vacation Service when I return? How do I remove Vacation Service when I return?
  You can call, chat or visit a retail store to remove Vacation Service from your account. 
• I am currently paying a promotional rate for service. Will that rate continue when I return? I am currently paying a promotional rate for service. Will that rate continue when I return?
  • Promotional rates have fixed expiration dates and are not extended when going on Vacation Service.
  • When services are reactivated after being on Vacation Service, promotional rates may change.
  • During reactivation, an agent will review your account and discuss the promos on your account.
• If I cancel my service, will my bill be prorated? If I cancel my service, will my bill be prorated?
  No, we do not prorate our non-regulated services. We only prorate charges for regulated services. Non-regulated services are billed for a full month even if you cancel the service one day into your billing cycle.