Help Center - Home Phone

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Home Phone

Common Home Phone Questions
- How do I stop telemarketing calls? How do I stop telemarketing calls?
  Landline service includes a Robocall Blocker feature that helps blocks annoying telemarketing and robocalls before the call even goes through.
  
  Activate and deactivate this service at any time in your My altafiber account, or by simply using the star codes below:
  To deactivate Robocall Blocker, dial *951 on your phone’s keypad
  To reactivate Robocall Blocker, dial *950 on your phone’s keypad
  
  Sometimes, your Caller ID may display your own name or number when a telemarketer is calling. Some solicitors use a type of phone system that does this so that they can disguise their identity. If you would like to stop telemarketers from calling your home phone number, please contact the National Do Not Call List at 1-888-382-1222, or visit www.DoNotCall.gov.
  
  If your name is already on the Do Not Call list but you continue to receive calls from telemarketers, you may trace the call by following the steps below:
  
  File a report with your local police department - the officer will fax your report to the Annoyance Call Bureau 513-397-6776, who will establish a free 21-day trace.
  
  Once the trace is established, you must report the times and dates of your harassing calls on a daily basis to 513-784-7993. For more information, call 513-784-7993.
- Is there an outage in my area? Is there an outage in my area?
  
  Check here to see if your area is experiencing an outage.
  
  Outage Search
- What features are included with home phone service? What features are included with home phone service?
  
  The phone package option with Fioptics home phones service is HomePak Reach. HomePak Reach includes Robocall Block, Call Waiting, Caller ID, Voice Messaging, Call Forward, Three-way Calling, Call Block, Distinctive Ring, Anonymous Call Rejection, Anywhere Call Forwarding, Repeat Dial, Reveal, & Priority Call. Also, unlimited long distance calling to Canada and Mexico.
Calling Features
- How do I set up block and allow lists for Robocall Blocker? How do I set up block and allow lists for Robocall Blocker?
  
  Manage the Robocall Blocker lists within My Account.
  
  Read More
- How do I activate Quiet Time? How do I activate Quiet Time?
  
  Quiet Time is a service that allows customers to block incoming calls during specific times while still allowing important calls to get through.
  
  To turn on this service, dial (513) 565-5555, you will be asked to verify your home phone number and to set up a 4-digit pin.
  
  To turn on Quiet Time after initial activation dial *961 from the phone and to deactivate dial *962.
- How do I deactivate my Quiet Time feature? How do I deactivate my Quiet Time feature?
  
  Quiet Time is a service that allows customers to block incoming calls during specific times while still allowing important calls to get through.
  
  To turn on this service, dial 513-565-5555, you will be asked to verify your home phone number and to set up a 4-digit pin.
  
  To turn on Quiet Time after initial activation dial *961 from the phone and to deactivate dial *962.
- How do I set up Anonymous Call Rejection? How do I set up Anonymous Call Rejection?
  
  Anonymous Call Rejection block all incoming calls marked as Private or Anonymous.
  
  To activate: *77.
  
  To deactivate: *87.
- How do I set up Anywhere Call Forwarding? How do I set up Anywhere Call Forwarding?
  
  Anywhere Call Forwarding remotely forwards calls to any phone. To activate and deactivate, call 513-421-7869. Enter your 10-digit phone number and password (temporary password is the last 4 digits of your order number), and follow prompts.
- How do I set up Call Block? How do I set up Call Block?
  
  A Call Block lets you program up to 6 telephone numbers that you want to block from calling you. Block unwanted calls from phone numbers you select.
  
  To activate: *60.
  
  To deactivate: *60.
- How do I set up Call Forwarding? How do I set up Call Forwarding?
  
  Forward all incoming calls to the local or long-distance number of choice, designating a new number each time you forward your calls.
  
  To activate: *72, listen for dial tone, dial desired forwarded number and listen for 2 short beeps.
  
  To deactivate: *73.
- How do I set up Distinctive Ring? How do I set up Distinctive Ring?
  
  Distinctive ring allows customers to differentiate incoming calls by using separate telephone numbers and ringing patterns without the expense of additional telephone lines.
  
  To activate call 513-721-0231 and enter your home phone number and then your temporary password, which is 1111.
- How do I set up One Reach? How do I set up One Reach?
  
  The One Reach feature allows your home number to ring directly to another line or number.
  
  To activate calls 513-39REACH (7-3224) and you will be walked through prompts to activate the service.
- How do I set up Priority Call? How do I set up Priority Call?
  
  Priority Call allows you to select up to six telephone numbers from which incoming calls will cause the phone to ring in a special way.
  
  To activate: *61.
- How do I set up Repeat Dial? How do I set up Repeat Dial?
  
  Repeat Dial will automatically redial a number for up to 30 minutes until the call gets through.
  
  To activate: *66.
  
  To deactivate: *86.
- How do I set up Reveal? How do I set up Reveal?
  
  Reveal stops calls marked unidentified by Caller ID before they reach you and asks callers to input their phone number.
  
  To activate: dial *87 to assure that your Anonymous Call Rejection service is turned off. Then dial *99 to activate Reveal.
- How do I set up Three Way Calling? How do I set up Three Way Calling?
  
  Three Way Calling allows you to talk to two different parties at the same time.
- How do I use Call Return? How do I use Call Return?
  
  Call Return dials the last number that called your line.
  
  To activate: *69.
- How do I use Call Waiting? How do I use Call Waiting?
  
  Call waiting allows you to put a caller on hold to answer an incoming call. Press the receiver to put the first call on hold and take the second call. To activate (one-time only): *70. To hear who is calling, altafiber offers Talking Call Waiting, know who is calling before switching over to the new call.
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Voicemail
- Can I change my ring patterns for my voicemail? Can I change my ring patterns for my voicemail?
  
  To change your ring pattern, pick up your receiver and dial *963. Listen for a second dial tone, then press the number of rings desired followed by the pound sign (#). (Example: For 6 Rings, press 6#) Listen for the stutter dial tone to confirm.
- How do I know that I have a new Voicemail message? How do I know that I have a new Voicemail message?
  
  If you have new messages waiting, when you pick up your phone you will hear a stutter dial tone (short, quick tones). If your phone includes a message waiting indicator light, it will be on.
- How do I retrieve my voicemail messages? How do I retrieve my voicemail messages?
  To listen to your voicemail messages:
  
  Dial *966 or *11
  
  Enter your password and press #. If you have purchased altafiber’s Per-Line Privacy feature, dial *82 plus the access number to release your number to the voicemail system.
  
  Voicemail main menu:
  
  To listen to new messages, press 1
  
  To listen to saved messages, press 12
  
  To change your greetings, press 3 - 1
- How do I set up Voicemail? How do I set up Voicemail?
  
  Dial the access number:
  Greater Cincinnati (OH and IN): 513-554-1234
  Greater Cincinnati (KY): 859-392-1234
  Greater Dayton, Middletown and Springfield: 937-619-1234
  2. Enter your 10-digit telephone number
  3. Enter your temporary password, 123456
  4. Listen to the New Subscriber Tutorial, an automated lesson in setting up your mailbox.
- The voicemail menu is asking me for a mailbox number - what is that? The voicemail menu is asking me for a mailbox number - what is that?
  
  Your mailbox number is the ten-digit telephone number on which your Voice Messaging service operates.
- What if I forgot my voicemail mailbox password? What if I forgot my voicemail mailbox password?
  
  Please give us a call at 513-565-2210 and we’ll be happy to reset the password for you.
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Billing Expectations
- How will I be billed? How will I be billed?
  
  Your billing stops at your previous location when the services have disconnected. You may receive a prorated charge depending on your billing cycle. Your billing for your new location starts when your services are installed. You may receive a prorated charge depending on your billing cycle.
- Is there a charge to move my service? Is there a charge to move my service?
  
  There is an activation fee of $25.70 to move your home phone service.
Change or Add Service
- Does altafiber offer Vacation Rate Service for my Home Phone? Does altafiber offer Vacation Rate Service for my Home Phone?
  
  Yes. Vacation Service is available for all services (Internet/TV/Phone). Rather than totally disconnecting service, customers can use Vacation Service and:
  
  - Pay a reduced monthly rate
  - Keep all equipment
  - Resume normal service after vacation
  
  Note: Certain customers do not qualify for Vacation Service. For Vacation Service to be added, there is a one-time fee of $18.30, no matter how may products are going on Vacation Service. Taxes and fees still apply. Certain additional restrictions may apply. Call, chat or visit a retail store to place your account on Vacation Service.
- Placing an Order Placing an Order
  
  Orders may be activated the same day if they are placed before 3:00 p.m. and do not require a technician. Exceptions to this timeframe will occur if you order Anonymous Call Rejection with other products. All products ordered will be activated on the same day. For example, if you order Anonymous Call Rejection with a service that requires 3 days to activate, all services will be activated on the third business day.
User Guide
- Where can I access the Home Phone User Guide? Where can I access the Home Phone User Guide?
  
  Access the Home Phone User Guide below.
  
  Home Phone User Guide

Home Phone

Common Home Phone Questions

Calling Features

Voicemail

Billing Expectations

Change or Add Service

User Guide