Voicemail

• Can I change my ring patterns for my voicemail? Can I change my ring patterns for my voicemail?
  To change your ring pattern, pick up your receiver and dial *963. Listen for a second dial tone, then press the number of rings desired followed by the pound sign (#). (Example: For 6 Rings, press 6#) Listen for the stutter dial tone to confirm. 
• How do I know that I have a new Voicemail message? How do I know that I have a new Voicemail message?
  If you have new messages waiting, when you pick up your phone you will hear a stutter dial tone (short, quick tones). If your phone includes a message waiting indicator light, it will be on. 
• How do I retrieve my voicemail messages? How do I retrieve my voicemail messages?

  To listen to your voicemail messages:

  1. Dial *966 or *11 
  2. Enter your password and press #. If you have purchased altafiber’s Per-Line Privacy feature, dial *82 plus the access number to release your number to the voicemail system. 

  Voicemail main menu:

  • To listen to new messages, press 1 
  • To listen to saved messages, press 12 
  • To change your greetings, press 3 - 1
• How do I set up Voicemail? How do I set up Voicemail?
  Dial the access number:
  Greater Cincinnati (OH and IN): 513-554-1234
  Greater Cincinnati (KY): 859-392-1234
  Greater Dayton, Middletown and Springfield: 937-619-1234
  2. Enter your 10-digit telephone number
  3. Enter your temporary password, 123456
  4. Listen to the New Subscriber Tutorial, an automated lesson in setting up your mailbox.
• The voicemail menu is asking me for a mailbox number - what is that? The voicemail menu is asking me for a mailbox number - what is that?
  Your mailbox number is the ten-digit telephone number on which your Voice Messaging service operates. 
• What if I forgot my voicemail mailbox password? What if I forgot my voicemail mailbox password?
  Please give us a call at 513-565-2210 and we’ll be happy to reset the password for you.