99.99% Network Reliability

Damage caused by storms, floods, fire, etc. to altafiber fiber infrastructure that causes an outage for residential internet subscribers.

Damage caused to the fiber infrastructure outside of altafiber's control such as fiber cuts, vandalisms, commercial power outages, etc.

Any kind of upgrades, migrations, etc. on the network, where the event is planned. Majority of these events will take place during the maintenance window of 12 AM (midnight) - 6 AM to mitigate any kind of disruption of service.