altafiber is here, Lawrenceburg!

Concerning your fiber internet billing. Lawrenceburg Broadband Communications will no longer be billing for internet service, and your March bill for April service was the last invoice that you will receive from the City of Lawrenceburg. altafiber will be contacting you to schedule a technician visit to migrate your service to altafiber equipment and billing. Customers will be contacted as the migration process rolls out in phases throughout the spring and summer. Your bill cycle with altafiber will begin on or around your date of migration, and you will be billed in advance for services from that point forward.

The transaction was closed and completed on February 28, 2023.

As part of the transaction, the City has agreed to provide certain customer support and network operations functions on altafiber’s behalf for a transition period to insure continuity of service Lawrenceburg Broadband Communications customers. During that transition, altafiber will begin migrating existing customers to the altafiber services platform on a neighborhood-by-neighborhood basis, a process that is expected to take up to 180 days to complete.

The City of Lawrenceburg and altafiber are committed to ensuring a smooth process that minimizes any impact to customers.

In the coming weeks, an altafiber migration specialist will contact you to walk through the migration process and discuss available services, speeds and prices. The migration specialist will also work with you to select a convenient date and time for an altafiber field technician to visit your address and transfer your current Lawrenceburg Broadband Communications services to altafiber’s Fioptics network.

Your service will not change. altafiber is committed to providing you with an outstanding customer experience. In addition, altafiber plans to introduce new services including video and voice over the next year.

altafiber will reach out to existing customers, as well as new customers, as each neighborhood is released for sale by altafiber. At that time, voice and cable TV may also be added to the service bundle.

If you are not a current Lawrenceburg Broadband Communications customer, but are interested in being notified when altafiber services are available in your area, submit your information in the form below.

Prior to your appointment, an altafiber technician will attempt to contact you via phone to confirm the scheduled time and any additional details. If the call-ahead reminder is not answered, your technician will leave a voicemail regarding the missed visit with instructions on scheduling a different appointment window.

During the migration appointment, there will be a brief interruption of internet services, lasting up to one hour, while the technician upgrades equipment to work on our network. Before leaving your home, the technician will confirm your service is running as expected, give you an overview of your new equipment, and answer any questions you may have.

To help ensure a smooth transition of services, make sure to continue to pay your Lawrenceburg Broadband Communications bills and that your account remains current throughout the transition period. Lawrenceburg Broadband Communications will issue a bill on behalf of altafiber in early March for service in the month of April. altafiber will provide customers with further information regarding billing for their migrated service at the time of migration.

altafiber has an experienced team of executives who support business customers throughout Greater Cincinnati, Dayton, and Southeast Indiana. We look forward to leveraging the fiber network to deliver superior integrated offerings for City of Lawrenceburg customers.

The City of Lawrenceburg and altafiber announced an agreement in which the Cincinnati-based technology company will acquire Lawrenceburg Broadband Communications’ broadband infrastructure.

altafiber is headquartered in Greater Cincinnati and was formerly known as Cincinnati Bell. altafiber delivers integrated communications solutions to residential and business consumers in Greater Cincinnati, Dayton, and Southeast Indiana over its fiber-optic network including high-speed Internet, video, voice and data.

altafiber is an experienced operator with more than 1,500 talented employees who are based in Greater Cincinnati. altafiber is the right partner to own and manage the fiber infrastructure going forward and fully leverage this technology to improve the quality of life for residents, visitors, and businesses through various integrated services. Customers will now be able to realize the full value of a fiber-optic network that includes high-speed Internet, video, voice and data opportunities.