Viewing Services for:

Greater Cincinnati, OH

|

Residential Business
User Icon

Check Availability

Fiber Internet is coming to Dublin

Pardon our dust while we are upgrading the Dublin area with fiber-optic technology.


If you received a notification on your door, our crews will be working in your neighborhood within the next few weeks. Work hours are from 7 a.m. to 9 p.m., Monday through Saturday.


For questions or concerns related to construction, please call 614-859-6723.


Do you have a sprinkler system or invisible dog fence? Please let us know by clicking here!

 

View our FAQs

Construction Timeline

Construction Notification

altafiber will place door hangers in the neighborhood so residents are aware that construction will begin in the coming weeks.

Preparation and Utilities Marked

altafiber will obtain all necessary easements and permits to begin construction.  Call Before You Dig will mark all underground utilities except private utilities. Residents will begin to see construction equipment on site.

Start of Construction

Small holes are dug to confirm depth and location of existing utilities. Directional Boring (Tunneling) begins where fiber lines will be placed. Boxes are placed where conduit and fiber are connected.

Placing and Splicing Fiber

An altafiber representative will place and splice the fiber-optic- cables along determined routes.

Restoration

An altafiber representative will restore any damage to surrounding areas caused by construction.

Construction Complete

All construction has been completed. Miscellaneous repairs are addressed by altafiber.

Service Available

You will be notified when Internet is available for purchase. In some areas, service will be available in in Fall of 2024.

Construction Images

Once we begin construction in your community you will see our teams in the area. Rest assured, the construction phase is temporary, and we always do our best to minimize any impact to your property.

Pulling fiber cable
Boring machine
Fiber being bored
Conduit and pull box
Fiber optic boxes
Placing pull box
Placing seed for restoration
Placing seed and straw for restoration

Notify Me When Fiber is Available

Click the button below and an altafiber representative will reach out to you when your address is powered by fiber.

Notify Me

FAQs

Where around my house will construction happen? Where around my house will construction happen?

Construction methods will be tailored to suit each neighborhood's unique infrastructure. altafiber's construction activities will take place either in your backyard or front yard, depending on the location of existing utilities.

Who is altafiber? Who is altafiber?

altafiber is headquartered in Greater Cincinnati and was formerly known as Cincinnati Bell. altafiber delivers integrated communications solutions to residential and business consumers in Greater Cincinnati, Columbus, Dayton, and Southeast Indiana.

What is altafiber's partnership with Dublin? What is altafiber's partnership with Dublin?

For more information on the partnership between altafiber and Dublin, please view the partnership announcement from Dublin.
Why are there paint markings in my yard? Why are there paint markings in my yard?

We are required by law to call in utility locates before we begin any underground construction that will require digging. This will ensure that we know where all the current utilities are before we begin our work. Visit 811.com for more information.

What if there is damage to my property? What if there is damage to my property?

While we take every effort necessary to avoid damage to your property accidents do happen from time to time. If you have damage to your property that you need to report, submit your questions to the Construction Management Team.
Will my yard be restored? Will my yard be restored?

Yes, our objective is to reinstate your yard to its pre-construction condition. Upon completion of the construction phase, our team will return to finalize the restoration process, which will involve the sowing of grass seed. To facilitate optimal grass growth, it will be necessary for you to water the area until the desired level of growth is achieved.

Why is an altafiber representative digging in my yard? Why is an altafiber representative digging in my yard?

We are working to upgrade your community with state-of-the-art underground fiber optic technology which will allow you to receive the fastest internet speeds in the area.

Will my landscaping be replaced around utility pedestals on my property? Will my landscaping be replaced around utility pedestals on my property?

We will make every effort to save and restore the existing landscaping as close to its original condition as possible; however, there is no guarantee for landscaping that has been installed within an existing utility easement. Please reference the "What is a utility easement?" question.
Does altafiber have permission to dig on my property? Does altafiber have permission to dig on my property?

Yes, altafiber obtains the necessary permits, right of ways, and easements required by regulatory laws to allow us to perform this work.

How long will the construction phase last? How long will the construction phase last?

The construction phase will vary by the size of the community. Please see the Construction Timeline for a breakdown of the steps involved in the construction process.
What is a utility easement? What is a utility easement?

In general, a utility easement gives utilities, including altafiber, the perpetual right to use a designated parcel of land on someone’s property (typically outside of the regular road rights-of-way) to install and maintain utilities such as fiber, electric, water and sewer lines, etc.

Will construction impact my underground sprinkler system/invisible fence? Will construction impact my underground sprinkler system/invisible fence?

We take reasonable precautions to avoid any damage to your property, including sprinkler systems and invisible dog fences.  However, accidents occasionally happen, particularly where a sprinkler system/invisible fence is within or very near the utility easement.  

 

If you have a sprinkler system or invisible fence, we ask that you take one of the following steps:  1) complete this form, 2) mark your sprinkler system or invisible fence with flags or spray paint, or 3) speak directly to the contractor on site to identify the location of the system/fence.
Who do I call if any of my utility lines have been cut? Who do I call if any of my utility lines have been cut?

Call the appropriate utility company first and then report the incident to the altafiber Construction Management Center. Please call 614-859-6723, or contact our Construction Management Team.
I am worried construction will impact my landscaping, who do I call? I am worried construction will impact my landscaping, who do I call?

altafiber makes every effort to minimally impact your landscaping during construction. If there is a concern about where the construction will take place, please reach out to the altafiber representative onsite to discuss, or submit a question to the Construction Management Team.
How do I order service? How do I order service?

You can order service by visiting altafiber.com and inputting your address in our Check Availability search bar or by calling our sales number at 614-859-6723; Option 3.
What is fiber optic cable? What is fiber optic cable?

Fiber optic cable, unlike the traditional copper cabling, is made of strands of glass allowing for more bandwidth and faster internet speeds. Please see altafiber.com/whyfiber for more information on fiber cable.

Construction Questions

For any additional questions regarding construction please enter your information below and include a summary of your question. Someone from our team will contact you within 2 business days.

City of Dublin