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360 - Troubleshoot Wi-Fi connectivity, step 1

Wi-Fi Troubleshoot Wi-Fi connectivity

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Troubleshoot Wi-Fi connectivity

This article helps troubleshoot Wi-Fi connectivity issues

You may have Wi-Fi connectivity issues if your device:

  • Can’t connect to a wireless network.
  • Connects to a wireless network, but is unable to browse.
  • Experiences limited connectivity when connected to Wi-Fi.

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed.


Make sure your device has Wi-Fi turned on and is connected.
If the wireless network radio is off or the password is incorrect, your device can’t connect to the Wi-Fi network. Remove and reconnect to the network to make sure the password is correct.
Perform a soft reset of the device.
Resetting the device clears out temporary files and reconnects available wireless connections.
  • Turn your device off.
  • If possible, remove the battery. After 10 seconds, reinsert the battery.
  • Turn your device back on.

Perform a soft reset of the router and/or modem.
  • Turn the router/modem off.
  • After 10 seconds, turn the router/modem back on.

Ensure all cables are securely connect to the router and/or modem.
  • Check each end of all the cables to verify they are securely seated.

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