While we take every effort necessary to avoid damage to your property accidents do happen from time to time. If you have damage to your property that you need to report, submit your questions to the Construction Management Team.
We will make every effort to save and restore the existing landscaping as close to its original condition as possible; however, there is no guarantee for landscaping that has been installed within an existing utility easement. Please reference the "What is a utility easement?" question.
The construction phase will vary by the size of the community. Please see the Construction Timeline for a breakdown of the steps involved in the construction process.
Call the appropriate utility company first and then report the incident to the altafiber Construction Management Center. Please call 513-566-8130, or contact our Construction Management Team.
altafiber makes every effort to minimally impact your landscaping during construction. If there is a concern about where the construction will take place, please reach out to the altafiber representative onsite to discuss, or submit a question to the Construction Management Team.
Once construction is complete in your community, you can reach out to an altafiber representative to place an order for service. You can also place an order on our website. If you would like to be notified once service is available, please complete our fiber availability form.
Fiber optic cable, unlike the traditional copper cabling, is made of strands of glass allowing for more bandwidth and faster internet speeds. Please see altafiber.com/whyfiber for more information on fiber cable.