How do I find the details on my bill?
On page one of your bill, you will find a summary of all charges by product. To see details, see the subsequent pages of the bill noted in the "Service Summary" section found on page one.
How can I view and print my current and past bills?
To view your current bill, log into your My altafiber Account and go to Billing > Bill Summary > View Bill. The most current bill will display. To view past bills, simply pick a date from the Select Bill Statement Date drop down menu, click on the purple View 18 Month History hyperlink, or click Billing History in the secondary navigation. Use your browser’s print settings or click on the Print Bill or Download icons to download and/or print your bill.
NOTE: For any bills generated prior to June 1, 2022, you will still view them in the prior bill format.
Are the My altafiber payment options secure?
Yes! All online altafiber transactions are safe and secure. My altafiber utilizes a secure login process that uses HTTPS and extended validation certificates to provide the strongest level of encryption and protection of your payment transactions and access to account information. For more information you can view our site information and certificate details in your browser.
Why isn't my recent payment reflected on my balance?
Payments made via a bank portal may not be immediately reflected on your balance and can take up to 24 hours to post. Payments will post immediately after you submit your payment if paid via My altafiber Account, over the phone with an agent, or in a retail store.
You can confirm or verify that your payment has been submitted by going to the Payment History section in your My altafiber Account located under Billing > Bill Summary > Payment History. Payment History will show all payments made within the past 90 days.
What happens if I did not receive a payment confirmation?
When you reach the end of the payment process, you will get a confirmation message confirming your actions. If you did not receive a confirmation message, you can verify that your payment has been submitted and obtain your payment reference number by going to the Payment History section of your online account located under Billing > Bill Summary. If your payment is not displayed in the Payment History section, your payment was not received. Please submit your payment again.
What is an Authorization Number and what should I do with it?
An Authorization Number is a 6-character code automatically issued by your bank whenever they approve credit card transactions. We recommend that you keep this number as part of your permanent payment record, indicating that your credit card payment was successfully processed.
What happens if my credit card transaction has been declined?
If your credit card had been declined, the payment cannot be applied to your account. We recommend that you contact your card-issuing bank immediately. Provide them with your account information, as well as any details associated with this transaction.
NOTE: Effective November 1, 2024, a 2.5% surcharge on the transaction amount applies to credit card payments made by eligible accounts online and via phone (including autopay recurring payments). To minimize any inconvenience, we would like to remind you that we continue to accept bill payments by electronic check or debit card without the additional surcharge.
I want to pay by electronic check; how do I identify my Bank Routing Number?
Also referred to as an ABA Number, a Bank Routing Number is the 9-digit code that identifies your bank or credit union. This number appears at the bottom of each check, generally to the left of your checking account number. This data is enclosed in "brackets" that resemble a smiley face.