Introduction to My altafiber

How do I create a My altafiber account?

Before you create your My altafiber account with altafiber, you will need the following items: 

• An active Email address.
• Your altafiber account number (found in the header of your bill).

To create your My altafiber account:

1. Go to www.altafiber.com and click the “My altafiber Account” icon in the top right corner or click here to sign up for a My altafiber Account.
2. Click the “First Time User? Register.” hyperlink.
3. Complete the form and all required fields. 
    
   NOTE: You will need your account number to set your My altafiber Account log in; this can be found on your receipt or bill.
4. After completing the Account Registration form, click the Continue button. You will be asked to review the information you have entered once more to ensure we recorded it correctly. Then enter the “Amount of Last Bill” and click "Continue".[HW1] [HL2] [HL3]  Your information will be processed, and an overview of your new profile will appear.
5. To log in after creating your profile, click the "Log In" button in the top right corner.

How do I log into My altafiber? 

NOTE: Click the "Remember me" checkbox if you want the login page to automatically remember your email address each time you visit your My altafiber Account. 

How do I change my My altafiber Password? 

1. Login to My altafiber. 
2. Click Account > My Profile > Profile & Settings. 
3. Click the purple Edit hyperlink next to the Password pencil icon. 
   
   

How do I view and/or change the services and feature I have on my account? 

With a My altafiber Account, you can do more than just view and pay your bill online. You can also view the services that are currently being billed to your account, add features, configure your services, and more! To view the services for your account: 

1. Log into My altafiber Account. 
2. Click on the service you wish to manage. 
3. In each section, you will find a list of services you currently have subscribed to as well as options for managing them. 
   
   

How do I change my contact information for My altafiber? 

To manage your contact information, simply go to Account > My Profile > Profile & Settings. Click on the purple Edit hyperlink next to the pencil icons under the Email and Phone sections. From this screen, you may change or remove your alternate email address and primary and alternate phone numbers. Be sure to 'confirm' your new alternate email address and/or mobile phone number(s) to ensure proper setup. 

 

NOTE: The primary email address cannot be changed. 
 

What is an Associated Account and how do I manage it? 

Associated Accounts are those accounts you can access from your My altafiber Account login. All users start with one association, which is the account you registered when your User ID was first created. Then, if you wish to access more than one account from the same login, you can associate them. 

  

To manage associated accounts, simply go to Account > My Profile > Manage Associated Accounts. From this screen, you may add, remove, set default or nickname accounts so that they are all easily accessible from your single My altafiber Account login. When you associate more than one account in the list shown, you can easily switch to view each account from the 'Select Account' drop down on the main navigation bar. 

NOTE: Associating accounts here does NOT combine the billing for those accounts. 

What is the default account and how do I manage it? 

If you have only one account setup, that is your default account. If you have more than one account associated with your login id, then you can select one of them as the default. When you login, the system will automatically switch to viewing your default account.  

To manage associated accounts, simply go to Account > My Profile > Manage Associated Accounts. From this screen, you may add, remove, set default or nickname accounts so that they are all easily accessible from your single My altafiber login. When you associate more than one account in the list shown, you can easily switch to view each account from the 'Select Account' drop down on the main navigation bar.