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Troubleshooting Help Center

Why is my speed slower on Wi-Fi? Why is my speed slower on Wi-Fi?

Your Wi-Fi speed depends on several factors, such as:  

  • The age of your computer or other devices 
  • Devices’ wireless standards 
  • Devices' distances from your wireless gateway 
  • Number of devices connected at once 
  • Interference from other electrical equipment/devices 
  • Interference from neighboring business or residential networks
  • Objects in the way (i.e. home and wall construction, furniture, etc.). 

Please contact 513-397-5675 for further assistance on maintaining the best Wi-Fi connection for your business.
How do I connect my device to Wi-Fi? How do I connect my device to Wi-Fi?

Need to connect or re-connect your personal devices to your altafiber Wireless Network?


Click here to view a list of devices and step-by-step instructions on how to connect them.
How do I change my Wi-Fi password? How do I change my Wi-Fi password?

For help with updating your network password, please contact 513-397-5675.
How do I reset my wireless gateway? How do I reset my wireless gateway?

Remove the power cable from the back of the gateway/extender. Confirm all of the lights are off on the gateway/extender. Wait 10 seconds. Plug the power cord back into the gateway/extender. Give the system 1-2 minutes to to return to normal operation.

My internet is not working. How do I troubleshoot internet connection issues? My internet is not working. How do I troubleshoot internet connection issues?

If you are not getting an internet connection please complete the following steps to troubleshoot the issue.

Step 1: Identifying and locating your equipment

Step 2: Rebooting your Gateway

Step 3: Rebooting your ONT
I need help locating my Fioptics equipment I need help locating my Fioptics equipment

Watch the video below for helpful tips on finding and identifying the Fioptics equipment at your home.