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Fioptics Advanced Help Center

What is Fioptics Advanced? What is Fioptics Advanced?

Fioptics Advanced is a value-added service bundle available to any Fioptics Internet customer.  It includes the following: 

  • Rapid Repair – cover the unexpected with a 5-hour Service Level Agreement 

  • Premium Technical Support: receive 24x7x365 US-based technical support for up to 15 devices 

  • Fioptics Care – Protect your inside wires and jacks at no additional technician cost 

  • Wireless Gateway – connect you Wi-Fi devices to the internet wirelessly using your business network 
Who qualifies for Fioptics Advanced? Who qualifies for Fioptics Advanced?

Any business Fioptics Internet customer is eligible to add Fioptics Advanced to their internet service.

How do I utilize Rapid Repair in the event of a service issue/outage? How do I utilize Rapid Repair in the event of a service issue/outage?

Call the business Fioptics Internet technical support & repair group (513-397-5675).  The associate will be able to see that Rapid Repair is associated with your account by referencing your account number. 
How do I utilize Premium Technical Support? How do I utilize Premium Technical Support?

You can call 1-877-452-9034 and reference your altafiber account number.  The premium technical support group will be able to assist you accordingly.