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Fiber Internet Help Center

Can I get altafiber Fioptics Internet at my business? Can I get altafiber Fioptics Internet at my business?

altafiber is always expanding our Fioptics service to bring the highest-quality service to more and more of our customers.


To find out if Fioptics for Business is available at your address, take our Business Solutions Quiz below.
What is fiber? What is fiber?

Fiber is a type of cabling altafiber uses to transmit internet, video, and phone services to your business in an area that has been upgraded. It is a technology that transmits information as light pulses along a glass fiber line.

What speed should I select? What speed should I select?
altafiber has many different speeds to select from depending on how your business uses the internet. Click here and scroll down to "details" of each package to see what the appropriate speed can do for you and your business.
Are there any data caps? Are there any data caps?

While other Internet Service Providers in your area may cap your data, altafiber does NOT cap or limit the amount of data you can send or receive with your internet service.

Does altafiber throttle internet bandwidth? Does altafiber throttle internet bandwidth?

No! altafiber will never throttle your internet nor cap your data.

How to run a speed test? How to run a speed test?
To run a speed test, click here. As a reminder, speeds can vary from a wired to a wireless connection and from device to device. We always recommend running a wired speed test in order to see the true speed you are receiving.
Is there an outage in my area? Is there an outage in my area?
Check here to see if your area is experiencing an outage.
What are symmetrical speeds? What are symmetrical speeds?

Symmetrical internet speeds mean that your upload and download speeds are the same. Equal speeds ensure that tasks like uploading files, video conferencing, and online customer interactions are fast and efficient.
Why are upload speeds important? Why are upload speeds important?

Upload speeds are crucial for business owners because they enable efficient sharing of large files, cloud backups, and video conferencing, ensuring smooth communication and collaboration. Faster upload speeds also enhance the performance of online services and improve customer interactions, leading to better productivity and satisfaction.